Refund & Return Policy

(Digital Products, Themes, Plugins, Templates, Tools)

Last Updated: [01/12/2025]

Thank you for shopping at store.webgrowsoft.com
Since we deal in digital products, please read our Refund & Return Policy carefully before making a purchase.

1. No Return Policy (Digital Products)

All our items are digital and delivered instantly, so there is no return applicable. Once a product is downloaded or accessed, it cannot be returned.

2. No Refund Policy

All purchases made on our store are non-refundable.
This includes:

Themes
Plugins
Scripts/Code
PDF Templates
Digital Tools
Any downloadable product

Once payment is successful and download access is provided, refunds cannot be issued.

3. Exceptions — When Refund May Be Considered

Refunds may be provided only in the following rare conditions:

✔If the product is not delivered

If you did not receive the download link within 24 hours, please contact support.

✔ If the file is completely corrupted / not opening

If the file is broken and we fail to provide a working replacement.

✔ Duplicate purchase

If you accidentally purchased the same product twice.

Note: Refund will not be provided for installation issues due to user-side system problems or lack of technical knowledge.

4. Technical Support

If you face difficulties using or installing a product, our support team will help you until your issue is solved.

Support Email: [store@webgrowsoft.com]
Support Page: Contact Us

5. License & Usage Policy

Each product comes with a specific license (single-site, multi-site, extended).
Refunds will not be issued based on license misunderstanding.
Please read the product description carefully before purchasing.

6. Unauthorized Sharing or Reselling

Purchases are strictly for personal/business use.
Sharing, reselling, or distributing products may result in:

Account suspension
License cancellation
No refund

7. Contact Us for Refund/Support Requests

If you believe your case qualifies for a refund, contact us at: