FAQ
Frequently Asked Questions
Get answers to common questions about our services, process, pricing, and more.
1. What are digital products and how can I download them?
Digital products like themes, plugins, templates, PDFs, and tools are delivered instantly. After your payment is completed, you will receive an automatic download link in your email and dashboard.
2. Are digital product purchases refundable?
Due to the nature of digital goods, all sales are final. However, if you face any installation or technical issues, our support team will assist you until it’s resolved.
3. Do you provide lifetime updates?
Some items include lifetime updates while others have limited update periods. You can check the update details on each product page before purchasing.
4. Can I use your themes or plugins on multiple websites?
Usage rights depend on the license type. Single-site, multi-site, and extended licenses vary from product to product.
5. Are the downloaded files safe and virus-free?
Yes. Only Original License Product are scanned and verified to ensure 100% safety and clean code before they are uploaded to our store.
6. How do I contact customer support?
You can contact us through the Contact Us page or email. Our support team typically responds within 24 hours.
7. Do your products come with documentation or installation guides?
Yes, most digital items include complete documentation, setup tutorials, or video guides to help you install and use the product easily.